Shipping & Returns
Shipping Policy
1-Shipping Time:
1.1. Your orders will be processed within 2 business days after the completion of your payment.
1.2. The shipping time may vary depending on your shipping address and product availability.
1.3. In case of any delays in shipping, we will inform you promptly.
2- Shipping Services:
2.1. Our shipping services are carried out through reliable courier or logistics companies.
2.2. In the event of any damage or loss during shipment, we will contact the shipping company and take necessary steps to resolve the issue.
3-Shipping Fees:
3.1. Shipping fees are not included in the total amount of your order. The shipping fee is calculated separately and will be indicated on the payment page.
3.2. The shipping fee varies based on the chosen delivery method, product weight, and delivery address.
4-International Shipments:
4.1. For international shipments, customs duties, import taxes, or other related fees are the responsibility of the customer.
4.2. We do not take responsibility for any delays caused by customs procedures for international shipments.
4.3. You can track your international shipment using the provided tracking number.
Return & Exchange Policy
1-Return Process:
1.1. You need to notify us of your return request within 30 days after receiving the order.
1.2. To initiate the return process, simply send an email with your order number and the reason for return.
1.3. The returned products should be unused, undamaged, and in their original packaging.
1.4. Once the return request is approved, you will be provided with return instructions and the necessary information for shipping the return products.
2-Return Shipping Fees:
2.1. The return shipping fee is the responsibility of the customer and will be charged during the return process.
2.2. The return shipping fee may vary based on the weight, size, and return address of the product.
3-Processing Returns:
3.1. After the returned products are received by us, the condition of the items will be inspected, and you will be informed about the return process.
3.2. The completion of the return process and the refund to your account usually takes around 5-7 business days.